Privacy Policy & Personal Data Governance

At Chumba Casino, we hold the trust and confidentiality of our community members as a cornerstone of our service. This Privacy Policy details the categories of personal identification information we collect, the lawful bases under which we process it, the bank-grade safeguards we deploy, and the rights you retain under United States federal and state privacy statutes.

We collect personal records when you establish an account, undergo identity audits, submit inquiries, or initiate prize cash-outs:

• Contact & Identity Identifiers: Full legal name, residential mailing address, telephone number, verified email address, and date of birth.
• Identity Verification Records: High-resolution government-issued photo ID (Driver's License, Passport, State ID) and supporting utility invoices or bank verification statements necessary to satisfy Know Your Customer (KYC) standards.
• Financial & Payment Information: Bank account and ACH routing details submitted exclusively for processing electronic prize redemptions, alongside encrypted transaction hashes for optional coin store orders.
• Technical & Telemetric Data: Internet Protocol (IP) address, geolocation indicators, browser user-agent signatures, operating system, and timestamped game session records.

Your personal data is utilized strictly for lawful administrative and compliance purposes:

• Verifying player age (18+) and confirming physical residency within eligible US promotional sweepstakes states.
• Executing Automated Clearing House (ACH) transfers and digital Prizeout gift card distributions.
• Detecting and preventing illicit multi-accounting, VPN proxy spoofing, and fraud.
• Delivering requested customer assistance and voluntary responsible gaming limit notifications.

All communication between your client device and our servers is secured using TLS 1.3 encryption with 256-bit Secure Socket Layer (SSL) certificates. Stored data is kept in SOC 2 Type II certified cloud environments with strict role-based access restrictions. We never sell, lease, or monetize player data to third-party commercial marketing brokers.

Residents of California, Virginia, Colorado, Connecticut, and other states providing enhanced consumer privacy rights retain specific legal privileges:

• Right to Know: You may request a comprehensive disclosure of the personal data categories we hold.
• Right to Delete: You can request the expungement of your personal records, subject to statutory Anti-Money Laundering (AML) audit retention rules.
• Right to Non-Discrimination: Exercising your statutory privacy rights will not result in adverse gameplay conditions or altered odds.

To submit a verified consumer privacy request, reach out to our dedicated compliance desk through the 24/7 helpdesk portal.